These Terms of Service ("Terms") govern your access to and use of the services, software, and websites provided by Zamora AI SRL ("Zamora," "we," "our," or "us"), including the ANDI business operating system. By creating an account, clicking "I Agree," or otherwise accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
1. Acceptance of Terms
By accessing or using our services, you confirm that you are at least 18 years of age, that you have the legal capacity to enter into a binding contract, and that you agree to these Terms in their entirety. If you do not agree to these Terms, you may not access or use our services. Your continued use of the services following any modifications to these Terms constitutes your acceptance of the revised Terms.
These Terms, together with any applicable Order Forms, Statements of Work, Data Processing Agreements, and any other documents expressly incorporated by reference, constitute the entire agreement between you and Zamora with respect to the services.
2. Description of Services
Zamora provides ANDI, an AI-powered business operating system designed to help companies understand and act on their operational and commercial data. Our services include:
- The ANDI web application and API platform
- Data integration and analytics tools
- AI-generated insights and recommendations
- Customer support and onboarding services
- Documentation, training materials, and knowledge resources
We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice, and without liability to you. We will endeavor to provide reasonable advance notice for significant changes that materially affect your use of the platform.
3. Account Registration
To access the ANDI platform, you must register for an account. When creating an account you agree to provide accurate, current, and complete information and to update that information as necessary to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must immediately notify us at hello@zamora.ai if you become aware of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
We reserve the right to refuse registration or cancel accounts at our discretion, including if we determine that an account violates these Terms or may pose a risk to our services or other users.
4. Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to use the services:
- In any manner that violates applicable local, national, or international law or regulation
- To transmit, or cause the transmission of, any unsolicited or unauthorized advertising or promotional material
- To impersonate or attempt to impersonate Zamora, a Zamora employee, another user, or any other person or entity
- To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the services, or which may harm Zamora or its users
- To attempt to gain unauthorized access to any portion of the services or any other systems or networks connected to our platform
- To use any automated means to access the services, including robots, spiders, or scrapers, except as permitted by our AI Content Policy
- To reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of our software
- To upload or introduce any viruses, malware, or other malicious code into our systems
Violation of this section may result in immediate suspension or termination of your account and may be referred to law enforcement authorities where appropriate.
5. Intellectual Property
Our Intellectual Property
The services, including all software, algorithms, user interfaces, text, graphics, logos, and other content (excluding your data), are owned by Zamora or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services solely as permitted by these Terms and your applicable subscription.
Your Data
You retain all intellectual property rights to the data, content, and information you submit to the services ("Customer Data"). By submitting Customer Data, you grant us a limited, non-exclusive license to access, process, and use your data solely to provide and improve the services as described in our Privacy Policy. We do not claim ownership of your Customer Data.
Feedback
If you provide feedback, suggestions, or ideas about our services, you grant us an irrevocable, perpetual, royalty-free license to use that feedback without restriction or attribution.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Zamora and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation lost profits, lost revenue, loss of data, loss of goodwill, service interruptions, or the cost of substitute services, arising out of or in connection with these Terms or your use of (or inability to use) the services, even if Zamora has been advised of the possibility of such damages.
In no event shall Zamora's aggregate liability to you for all claims arising out of or relating to these Terms or the services exceed the greater of (a) the amounts paid by you to Zamora during the twelve months preceding the claim, or (b) one hundred US dollars ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
The services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
7. Termination
You may terminate your account at any time by contacting us at hello@zamora.ai or through the account settings in the ANDI platform. We may suspend or terminate your access to the services at any time, with or without cause, and with or without notice, including if we reasonably believe you have violated these Terms.
Upon termination, your right to use the services will immediately cease. We will retain your Customer Data for up to 90 days following termination, after which it will be deleted in accordance with our Privacy Policy and applicable data retention requirements. You may request an export of your data prior to or within 30 days of termination. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will continue to apply.
8. Governing Law and Dispute Resolution
These Terms and any disputes arising out of or related to these Terms or the services are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach thereof, that cannot be resolved through good-faith negotiation within 30 days shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Bucharest, Romania. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
You agree to resolve any disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
9. Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will provide notice by updating the "Last updated" date and, where appropriate, by sending an email to your registered address or displaying a prominent notice within the platform. Your continued use of the services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the services before the effective date.
10. Contact
If you have questions about these Terms or our services, please contact our legal team:
- Email: hello@zamora.ai
- Zamora AI SRL, Bucharest, Romania
We will make reasonable efforts to respond to legal inquiries within five business days. For urgent matters related to unauthorized account access or security incidents, please also notify us at hello@zamora.ai.